FAQ

FAQ about Genesis Parent Portal Accounts (for Parents/Guardians)

Answers to frequently asked questions about Genesis Parent Portal accounts are shown here. If the problem you are experiencing is not on the list, please report the problem by using the form at the bottom of this page.

1. I am not sure what my login name is.

Your login name for Genesis is the email account you registered with the school for this purpose.

If you are not sure which email address you registered, try all your email addresses, and use the 'forgot my password' link. It will send a password reminder to that email if it is your Genesis login. 

Be sure to check your Spam or Junk folders if you do not see a message in the Inbox .

If none of your email addresses work, the school may not have your correct email address on file. See question #2.

2. The school does not have my correct email address on file .

Print out a  Parent Email Address form  or request one from the school. Complete it, sign and date it, and return it to the Main Office or Pupil Personnel Services department. 

3. I do not remember my password.

From the Genesis login screen, use the 'forgot my password' link. It will send a password reminder to the email you type into the popup box if it is your Genesis login. Be sure to check your Spam or Junk folders if you do not see a message in the Inbox.

4. How do I access the Genesis login screen for DBMHS?

From our district website, go to FOR PARENTS -> GENESIS PARENT PORTAL.

5. I am able to log into Genesis Parent portal but I don't know how to do the back-to-school paperwork.

You can view the parent tutorial, or follow these instructions:

  • DOCUMENTS - Once you are logged in, click Student Data , then Documents . There will be 5 or more documents on the list. Read each one by clicking on its name. 

  • FORMS -  Once you are logged in, click  Student Data , then FORMS . Click on the Student Information Form. Read each question and click the checkboxes as appropriate. Required questions are marked with a red asterisk * You can return later to edit the form again if you do not have the chance to finish the first time. Click UPDATE ANSWERS at the bottom of the page to submit your answers.

6. My question is not answered here. How do I report a problem or ask a different question?

Please complete this form: